Returns and Cancellation Policy

Returns and Cancellation Policy

All items we sell are new and come in their original packaging, unless otherwise indicated. If you wish to make a return or exchange, you have a period of 5 business days after the date of receipt to inform us via email at sales@ael.mx.If the product arrives defective or does not work properly, inform us immediately to arrange a replacement or return to the aforementioned email.Certain items have a direct manufacturer's warranty. If approved, you will receive a new or repaired product, which could take between 4 and 6 weeks. If the product was delivered by courier, shipping costs for returns or exchanges are the responsibility of the customer. Once the product returns to our warehouse, it will be inspected by our team. If it is in perfect condition, we will proceed with the corresponding exchange or refund.Device Guarantees: Most come with manufacturer guarantees. If you have any questions, please contact your sales representative.

Purchase Conditions

Prices may change without prior notice. When purchasing a product, you are obliged to read all related information before completing the purchase. Make sure you are selecting the correct item by checking the SKU and not just the image, which is merely illustrative. . If you need more information about a product, contact us via email, Whatsapp or chat. The costs of our items are listed on our website. We reserve the right to modify these prices or correct errors that may arise.More details on costs and taxes are in the payments section.Product availability may vary. If an item is out of stock after your purchase, we will inform you of the delivery time and updated price, if applicable. We will contact you to find a mutually beneficial solution. Due to exchange rate fluctuations, some prices may vary. Prices announced by Asesor Eléctrico SA de CV in various media will be honored. However, those with obvious errors are excluded. Prices are valid only for products in stock. If an item requires to be ordered, the new prices and deadlines will apply.